Stowood has been an innovative medical device manufacturer since 1992. We:
- design, develop and sell our products to more than 300 NHS and other hospitals in the UK, mainland Europe, Japan, Australia, South America
and NZ and are developers of the gold standard software platform for our industry - are one of the most innovative companies in our industry
- are classed by government business agencies as a ‘high growth’ company
- have been in business 26 years with continual steady growth
- are small and friendly, so you’ll have real responsibility and see the results of your actions fast
- are based in an office with a fantastic view and beautiful surroundings just outside Oxford City, so your travel will be against the flow of commuters
- are family- and UK-owned.
Key Accountabilities
The “technical support and manufacturing engineer” will be responsible for supporting customers who work in hospitals or other medical environments. The work divides into two main areas:
1 – Technical support
- Support our Windows-based software via phone, email, and customer visits
- Support the various hardware devices we sell
- Preventative maintenance, i.e. monitoring, reporting, spotting issues before you log them and looking for root cause and improvements in the platform.
2 – Manufacturing and repairs
- Assembly of sleep recorders. Involves light soldering and electronic troubleshooting skills
- Fault finding and repair of devices from customers
- Logging of manufacturing data
- Testing new software packages before they are released
- Deployment, testing and troubleshooting of new product features
Experience
The platform is a combination of our own hardware and software, and hardware and software we distribute from other world-leaders in the medical device field.
Experience with Windows troubleshooting, Device Manager is essential.
Experience with troubleshooting electronic systems is essential.
You’ll be as comfortable demonstrating a new feature or joining a client call as you will be checking application logs, restarting services and delving into the heart of the system to troubleshoot an issue.
You must be able to demonstrate clear and logical thinking combined with the curiosity to understand the how, what, why and when of our technology.
Tech skills, to include:
- Operating Microsoft Windows PCs to the level of understanding the Device Manager and Event Logs
- Experience of soldering
The right person:
You’re flexible. You value teamwork and collaboration; you communicate in English transparently and with candour; you take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of; you’re willing to learn and to turn your hand to whatever we throw at you.
Hours and pay
- £25-32k dependent on experience
- Normal working hours will comprise 40 hours per week.
- The 40 hours includes half an hour for lunch each day, although if the appointee is alone in the office it will be necessary for them to continue to take phone calls and receive deliveries during that time.
- 9 am until 5 pm at the office in Beckley, Oxfordshire, with visits to customers when required.
If this sounds like you, please write to hello@stowood.com enclosing a CV and a cover letter that tells us why you find this job attractive and how your experience and skills are particularly suited for it. We look forward to hearing from you.